FAQ

WHAT ARE THE HOURS OF OPERATION?

-We open 24/7.

IS GRATUITY INCLUDED IN THE FARE?

-The fare only pays for the ride. Please tip accordingly as the driver appreciates your patronage. The industry standard is 20%.

WHERE DO WE MEET OUR DRIVER(S) AT THE AIRPORT?

-It’s important that you have provided Rider One Car Service with your scheduled arrival time as it helps monitor your flight to adjust for early or late arrivals. If you provided us a time that is not the scheduled arrival time please contact us to adjust your arrival time. When you have arrived at the airport and collected your bags at baggage claim (if you have any) please call (206) 457-6417 and let us know what numbered door you are exiting (all the doors have a little red sign above the doorway with an even number on it). Your driver will pick you up at the exit door that you have specified.

IS THERE A PET POLICY?

-We love animals and don't mind at all. All we ask is that you keep all clean pets on a leash or in a pet carrier in the backseat with you while riding.

DOES RIDER ONE CAR SERVICE ACCEPT CREDIT CARDS?

-Yes! We accept all major credit cards and Square Wallet using Square Payments.

WHAT IS THE CANCELLATION POLICY?

-Cancellations must be made no less than eight (8) hours in advance to avoid a cancellation charge of the full base rate. Cancellations due to a cancelled airline flight cannot be made unless given three (3) hours advance notice and verification by Rider One Car Service of cancellation by airline to avoid cancellation charge. All clients who do not show up for their reserved transportation will be charged the full base rate of their reservation.

GOT MORE QUESTIONS?

-Please fill out the short contact form and we will get back with you shortly. Thank you.